Refund policy

Return Policy

Unopened/Unused Items

We want you to be happy with your product!  If you have a problem with your order please get in touch with us. We do not accept cut material or special order items for return; some items will be eligible for return within 10 days of receipt according to the following:

  • Product must be unopened, unused and factory sealed.
  • Product returns must include original packaging, boxes, instructions, etc.
  • Products must be shipped back to Able Engravers freight pre-paid.
  • 3rd party shipping charges (UPS, FedEx, etc) are non-refundable
  • There is a 30% minimum restock fee on all items

If you need to return a product, please contact customer service at 1-800-383-5185 to arrange for an RMA (return merchandise authorization).  We will be happy to assist you with your return and help you find a replacement product that fulfills your needs.

Defective Merchandise

If you received a product that is non-functioning or defective out of the packaging, please contact us to arrange for a return merchandise authorization (RMA). We will do our best to replace the product as quickly as possible.

Return Procedures and Guidelines

  1. Contact us at 1-800-383-5185 within 30 days of receiving your order.
  2. All returned packages and merchandise must be shipped to the following address
  3. RMA numbers must be clearly marked on the return shipping address label to:

        Able Engravers
        Attn: RMA # _________
        9521 N. Kedvale Avenue      Skokie, IL  60076
        Products must be shipped back freight prepaid (customer pays for shipping).

  • All original packaging, instructions, etc. must be returned unmarked and undamaged. This excludes special-order fabricated material.
  • Product must be ‘like new’ and factory sealed.
  • Able Engravers cannot be responsible for any merchandise that fails to arrive at our facility.
  • Merchandise that arrives at our facility damaged cannot be accepted and will be returned to you.
  • Credit will be issued to the original credit card or account holder after inspection by Able Engravers. We do not give credit for shipping on the original order or return shipping costs.
  • Able Engravers may amend the return policy guidelines at anytime.